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Privacy policy


The sole proprietorship “GIANNAKOS E. GEORGE” with distinctive title “PHATSOLES”, which operates in the footwear and clothing industry, based in Glyfada (street I. Metaxa 27-29), takes very seriously the privacy of users and informs you that the collection and processing of your personal data, which is performed through our website and mobile applications (apps) it’s carried out in accordance with the current data protection legislation (EU Regulation 2016/679 – hereinafter the “GDPR” Regulation). For the purposes of the present, our sole proprietorship will be called PHATSOLES.

This text provides information on how we process personal data collected by PHATSOLES through our website and our mobile apps and constitutes an informational notice to the data subject. It also describes how we use, share and protect your personal information, your choices regarding your personal information, and how you can contact us.

Data Processor and Data Protection Officer (DPO)

Your Personal Data Processing Officer is the individual company “GIANNAKOS E. GEORGIOS” with the distinctive title “PHATSOLES”, which is headquartered in Glyfada (27-29 J. Metaxas Street, 16675).

Your data are being used only for the processing purposes for which you have consented.

Your data processors are located within the EU and are bound by EU Regulation 2016/679 (GDPR), from which data security is ensured and processed according to the consensus you give. PHATSOLES has taken all necessary technical and organizational measures to ensure that your data is secure and accessible in accordance with the law.

You can contact the Data Protection Officer (DPO) for questions, comments, and concerns you may have about our privacy policy and privacy practices at the following address:

Which Data Do We Process

With your consent, we process certain personal information that you submit to us when you interact with our website and our apps, and you use the services and features they provide, such as when you make purchases, when you create an account, when you contact Customer Service or when you receive news and participate in our events and contests.

These personal data may include the following:

Contact details, including name, e-mail, phone number, postal address and billing address

Link and account details, including username, password, and unique user ID

Personal information, including city, date of birth and purchase history

Personal preferences, such as your wish list, as well as marketing and cookie preferences

As well as additional data that the Data Processor can obtain, including data from third parties, for purposes of his business.

By selecting the appropriate frames you agree to process your data for these purposes.

Your data may in any case be processed, even without your consent, for the purpose of complying with laws, regulations, EU law, to obtain statistics on the use of the website and its proper functioning and the safeguarding or defense of legal claims in the interest of PHATSOLES.

In any case, even without your prior consent, the Data Processor may process your data in order to comply with legal obligations under EU laws, regulations and other aspects of law, exercise his rights in court proceedings, exercise its own legitimate interests and in all cases envisaged, where appropriate, under the GDPR Regulation.

The processing is done both using computers and in printed form and always involves the implementation of the security measures provided by the current legislation.

Necessary and optional processing

The forms to be filled in on our website and in our apps require that you provide the personal data that is absolutely necessary for the processing of your messages and requests. These data are marked with an asterisk [*]. If you do not wish to provide them, we will not be able to process your messages / requests.

Instead, some forms may provide the possibility of providing personal data that is not strictly necessary for processing your requests – providing such data are optional and not submitting them has no effect.


We comply with the law and we do not allow children to sign up on our website and our mobile apps when they are below the legal age of the country where they live. We will ask for the parent’s consent for the children participating in our competitions and events.

Why and how we process your personal data

With your consent, PHATSOLES may, in order to ensure that you can take advantage of its available services, use your usual personal data for the following purposes:

  • To provide you information about our website, our apps, and the services you request
  • When you use our website and our mobile apps, we use your personal information to provide you with the product or service you have requested. For example, if you make a purchase on our website or our mobile apps or participate in an event or promotional activity, we will use the contact information you provide to contact us about the purchase, event or promotional action. By contacting our customer service, we will use the information about you, such as delivery or payment information, or the product you have purchased, to help resolve a problem or answer your questions.
  • In many cases, in order to use certain information on our website and our mobile apps, you may need to provide PHATSOLES with additional data or additional consent to use certain information in a certain way. For example, to share content on social media, you may need to provide your social networking account information.
  • For sharing information about our products, services and events, as well as other promotional purposes
  • When you provide your consent, we will send you promotional communications and news about PHATSOLES products, services, events, and other promotions. You can opt out of these communications at any time after you have given this consent.
  • If you are already a PHATSOLES customer (for example, if you have placed an order with us), we may use the contact information you provide us to send you marketing updates about similar PHATSOLES products or services where permitted by the applicable law unless you have already chosen not to receive such content. In other cases, we ask for your consent to send you marketing information. We may use the information you provide to us as well as information from other PHATSOLES products or services – such as your use of the PHATSOLES website and the PHATSOLES apps, the visits or purchases you make at PHATSOLES stores, your participation in events and competitions – to personalize our communication with you about products and services that we believe may be of interest to you.
  • To operate, improve and maintain our business activity, products and services
  • Use your personal data for our business activity. For example, when you make a purchase, we use this information for accounting, auditing and other internal operations. We use personal information about how we use our products and services to improve your user experience to help identify technical and service problems and to manage our website and our mobile apps.
  • For the protection of rights, property or security of ours or third parties
  • We may also use your personal information about how you use our website and our Apps to prevent or detect fraud, misuse, misuse, and violation of our Terms of Use, as well as compliance with court rulings, state requests or applicable law.
  • For purposes of general research and analysis
  • We use data to collect information on the way you use our website and our apps and services to better understand consumer behavior and preferences. For example, we may use information about how visitors use the search button and find products from PHATSOLES website in order to better understand the best ways to organize and present product offerings in our website.
  • We may also use your personal information in other ways, but we will provide special alerts when we collect the data while we will make sure we acquire your consent where necessary.

People who have access to the data

The data shall be processed electronically and manually in accordance with procedures and practices related to the aforementioned purposes and will be accessible to the Personnel of the Processing Person authorized to process the personal data in the implementation of his / her duties.

Data may be shared with third-party service providers processing personal data on behalf of PHATSOLES, logistics, web hosting, management and maintenance of our data, e-mail and sms distribution, research and analysis, management of PHATSOLES promotions, as well as management of certain services and assets. Also, to the extent that is necessary, they may be communicated to countries outside the European Union (“Third Countries”). Data may be shared with: (i) institutions, authorities, public entities for institutional purposes; (ii) professional, independent consultants – whether employed individually or collectively – and other third parties and providers providing the Data Processor with commercial, professional or technical services, required for the operation of the Website (for instance providing IT and Cloud Computing services) for the purposes mentioned above and to support the operation of the business in providing the services you have requested; iii) third-parties in case of mergers, acquisitions, business transfers or their branches, auditing or other extraordinary actions.

The mentioned recipients only receive the necessary data for their respective functions and duly process them only for the purposes mentioned above and in accordance with the data protection laws. Data may also be shared with other legitimate recipients identified from time to time by applicable laws. Except for the above, data will not be disclosed to third parties, natural or legal persons, who do not perform commercial, professional or technical duties for the Data Processor and will not be disseminated. The individuals who receive the data will process them, as the case may be, as data processors or persons authorized to process personal data for the purposes mentioned above and in accordance with applicable data protection laws.

As regards the transfer of data outside the EU, even in countries whose laws do not guarantee the same level of protection of privacy as that provided by EU law, the Processor informs that the transfer will in any case be made in accordance with the methods allowed by GDPR, for example based on user consent, on the basis of the standard contractual clauses approved by the European Commission, selecting parties participating in an international program for the free movement of such data (for instance EU-US Privacy Shield) or carried out in countries that are considered safe by the European Commission.

How do we store the data and for how long

The computers and programs used by PHATSOLES are created to minimize the use of personal information and identification data. These data are processed only to the extent necessary to achieve the purposes stated in this Policy and will be stored for the time strictly necessary to achieve the specific purposes pursued. In any case, the criterion used to determine the storage period is based on compliance with statutory deadlines (such as tax and commercial law and for guarantee purposes) and minimization of data, reduction of storage or rational management of our records.

How do we ensure the security and quality of your personal information

Personal data is entered into the PHATSOLES IT system in full compliance with data protection laws, including security and confidentiality profiles, and are based on principles of good practice and legitimacy.

Data shall be stored for as long as it is strictly necessary to achieve the purposes for which they were collected. In any case, the criterion used to determine this period is based on compliance with the deadlines set by the law and the principles of data minimization, storage constraints and rational file management.

All your data will be processed in paper or with automated means, ensuring in all cases the appropriate level of security, confidentiality and transparency in terms of processing.

PHATSOLES undertakes to ensure the security of your personal data and to comply with the statutory security provisions to prevent data loss, illegal or unlawful use of data or unauthorized access to data. The Company uses many types of advanced security technologies and procedures to protect the user’s personal data. For example, personal data is stored on secure servers located in protected and controlled access. The user can help PHATSOLES update and correct his or her personal data, announcing any change of address, contact information, etc.

Browsing data (Cookies)

If you simply visit the website (that is, without making any purchase or using any of the services / features available), your data processing is limited to the cookie data, that is, the data that must be sent to the Website for the operation of the computers on which the website operates and the Internet protocols. This category includes, for example, IP addresses or computer domains used to visit the Site and other parameters related to the operating system used to link to the Site. PHATSOLES collects these and other data (such as the number of visits and time devoted to the Site) for statistical purposes only and in anonymous form in order to monitor the operation of the website and improve performance in order to understand the customer preferences and provide them with better services and improve their online experience. This data is not collected to link to other user information or to identify users. However, this information may, by its nature, allow PHATSOLES to identify users through processing and linking with data held by third parties. Browsing data is usually deleted after being processed in an anonymous form, but may be stored and used by PHATSOLES to identify and identify the perpetrators of any computer offenses committed at the expense or through the Site. Subject to this capability, the browsing data described above are stored only temporarily, in accordance with the law.

Tools to set which personal data we collect

When using our website and our mobile apps, we also provide timely information and we get your consent to certain practices. For example, we get your consent to use your location and send you notifications. We may acquire this consent through our website and our apps or by using the usual consents available on your device.

In many cases, your web browser platform or mobile device provides additional tools that allow you to control when your devices collect or share specific categories of personal data. For example, your mobile device or web browser can provide tools that allow you to manage cookies or location sharing. We encourage you to become familiar with and use the tools available on your devices.

Newsletter Registration Consentance

The protection of your personal data is of utmost importance to us. In accordance with the General Data Protection Regulation (GDPR – EU 2016/679), we therefore need your consent in order for us to keep you updated about our news, offers, contests and events. By clicking on the CONSENT frame you can easily and quickly confirm that you want to receive our newsletter. This consent may be revoked at any time by you, with effect for the future, at the end of each newsletter.

Choosing not to receive promotional actions (Marketing)

If you have a PHATSOLES account, you may opt out of PHATSOLES promotional actions (marketing) by modifying your selections in the “Your Profile” section of our Website. You can also choose not to receive promotions by asking for your deletion from our e-mail and sms lists according to our guidelines.

Using our Website and PHATSOLES Mobile Apps with Third Party Products and Services

If you choose to use your interaction with PHATSOLES on third-party social media platforms, the data remaining there is governed by the policies in place on these platforms.

Our website and our apps may provide links to other sites and apps (third parties) at your own discretion or information. Linked sites and apps have their own privacy alerts or privacy policies, which we strongly recommend to read. To the extent we do not own or control any linked websites or apps, we are not responsible for their content, nor for any use of the websites or apps, nor for website or apps privacy practices.

Your rights regarding your personal data

You have the right to request the following: receive confirmation of the existence or not of personal data related to you (i) access to your personal data, (ii) electronic copy of your personal data (portability), (iii) correction of personal data whether they are incomplete or inaccurate, or (iv) deleting or restricting your personal data in certain circumstances provided for by the applicable law. These permissions are not absolute, as it may, for example, be limited by tax legislation. In the event that we have received your consent for the processing of your personal data, you have the right to withdraw your consent at any time without affecting the legitimacy of the processing that has taken place before the withdrawal of the consent.

Changes to Personal Data and Privacy Policy

Current legislation and practices change over time. If we decide to update our privacy policy, we will post the changes to our website and our mobile apps. If we make substantial changes to the way we handle your personal data, we will send you a prior notice or, when required by law, we will ask for your consent to these changes. We strongly encourage you to read our privacy policy and regularly be updated about our practices. This privacy policy was last modified in May 2018.